RETURNS & EXCHANGES POLICY
Purchases made from mountainsfoundaition.com: SCMF will honor returns for up to 30 days from the time the product is received by the customer. Refunds do not include shipping and handling fees. To ensure a smooth return process, please ensure that the item is returned in the same condition as received, tags intact and have the receipt and original packaging, or the return request may be denied. Please email info@mountainsfoundation.org to start the return request process.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mountainsfoundaiton.org and send your item to: SCMF Gift Store 1355 West 26th Street, San Bernardino, CA 92405 Exceptions to this policy include perishable items, merchandise marked "as is," goods damaged after purchase, customized goods that meet specifications, merchandise without its original packaging, and exchanges that cannot be made due to public health reasons.
Shipping
- Please do not send the product back to the manufacturer. It must be sent to the following Address SCMF Gift Store 1355 West 26th Street, San Bernardino, CA 92405
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable!
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.